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    Simplified Claim Process

    These steps are aimed at providing timely support and easing the burden on grieving families. We're here for you every step of the way.

    Documentation requirement for Simplified Claim Process

    • PNB MetLife will accept alternative documentation in place of a traditional death certificate. The following will be considered valid prood of death:
      • Official government records confirming the policyholder's death as a result of the air crash OR
      • Compensation proof from Central or State Government
    • Claimant Statemenr Form or written intimation from claimant mentioning policy details and date of death
    • Nominee identity proof, address proof and account deatils - Cancelled Cheque/ Copy of bank passbook
    • Pan card copy or Form 60

    *On case-to-case basis additional documents can be called for, if required

    Zonal SPOC and contact details to send any claims-related documents

    ZONE SPOC NAME EMAIL ID MOBILE NUMBER
    West Mushir Shaikh mm1@pnbmetlife.com 9879280983

    For any queries, please contact our Toll-free number 1800-425-6969

    For any escalations or assistance, write to: claimshelpdesk@pnbmetlife.com.


    Name Of Insurance Company as on  :
    PNB MetLife India Insurance Company Ltd.
    Status of settlement of claims arising due to Crash of Air India Flight 171
    As on : 03rd July 2025

    Sl.No

    Type of Claim Claims reported Claims settled
    Number Amount
    (in lacs)
    Number Amount
    (in lacs)
    1 Individual
    Insurance
    Death claims (including rider benefit if any) 1 7.63 1 7.63
    2 PMJJBY Death Claims 0 0 0 0
    3 Others   0 0 0 0
      Total   1 7.63 1 7.63

    Thank you for getting in touch with us. We will contact you shortly.

    Disclaimer

    Collapsed Expanded

    As your trusted life insurance partner, PNB MetLife covers COVID-19 claims. In the event of a death claim, please submit a signed claim form mentioning the policy number, a brief description of the insured event, and all other mandatory claim documents to the email addresses provided below. You may write to us at claimshelpdesk@pnbmetlife.com or indiaservice@pnbmetlife.co.in. For death claim intimation or any queries, you can also call us at 1800-425-6969 (for customers calling from within India only), Monday to Saturday, between 10:00 am and 7:00 pm.

    PNB MetLife Insurance, amongst the trusted Life Insurance companies in India, aims to provide a wide range of Life Insurance products that suits the needs of an individual at every stage of his life. Life Insurance Plans range from Term Life Insurance PlansTerm PlanProtection PlansLong Term Savings Plans , Retirement Plans & Child Education Plan.

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