Level 1
For any complaint/grievance, please approach any of our following touch points:
Write to “Grievance Redressal Department” In case you are not satisfied with the resolution provided, please write to:
Ajay Narang - Director, Service Delivery & ExcellenceAlternative Dispute Resolution Mechanism – Insurance Ombudsman
If you are not satisfied with our resolutions/decision on your complaint, you can invoke the speedy and no cost alternative dispute resolution mechanism by approaching the jurisdictional Insurance Ombudsman appointed by the Govt, within 1 year of our decision provided; (1) The value of your claims/complaint is less than INR '50 Lakh’ and (2) You have not approached any court of law with the same dispute. The decision of the Ombudsman can be challenged in a competent court of law. Click this link to reach out the Insurance Ombudsman https://www.cioins.co.in/Ombudsman
Let our specialist craft the most suited
financial solution for you!
As your trusted life insurance partner, PNB MetLife is with you amidst the current COVID-19 outbreak. Our policies also cover COVID-19 Claims. In case of a Death Claim, kindly submit the signed Claim Intimation Letter mentioning the policy number, brief of the insured event and other claim documents on the email mentioned herewith. Please write-in to us at claimshelpdesk@pnbmetlife.com or indiaservice@pnbmetlife.co.in. You can also call us on 1800-425-6969 for death claims intimations and for any queries on Monday - Saturday between 10:00 am - 7:00 pm.
PNB MetLife Insurance, amongst the trusted Life Insurance companies in India, aims to provide a wide range of Life Insurance products that suits the needs of an individual at every stage of his life. Life Insurance Plans range from Term Life Insurance Plans, Term Plan, Protection Plans, Long Term Savings Plans , Retirement Plans & Child Education Plan.
Get Trusted Advice
Ask khUshi
Hi! I’m khUshi. How can I help you?
Call 
Email us at