Delhi, India — 27th November 24 — PNB MetLife India Insurance Company Limited is excited to announce the launch the Smart Communications App, a new digital tool that will enable better interactions for customers with their agents, valued partners, and Proprietary Sales Force (PSF).

Through its unique features, Smart Communications simplifies sales processes and enables customers and agents to create lasting connections. A third of PNB MetLife’s agents, valued partners, and PSF members targeted for this financial year had signed up to use the app within the first 48 hours of launch, showing their enthusiasm to make the most of this powerful tool.

Key features of the Smart Communications App include:

• Seamless Communication: The app helps customers stay updated at every stage of their policy journey.
• Personalized Engagement: With features like tailored marketing collaterals in 11 regional languages, digital visiting cards, and festive greetings, customers can enjoy more personal and culturally relevant interactions with their agents.
• Paperless Solutions: Staying true to PNB MetLife’s green initiatives, the app supports a paperless workflow, providing digital brochures and resources that not only make things easier but also help save our planet.
• Agent Dashboard: Giving agents a unified view of customer connections and progress.

"The launch of the Smart Communications App reflects our focus on digital innovation and is a big step in our mission to deliver reliable, transparent, personalized communications with our customers," said Sudeep P B, Chief Distribution Officer Proprietary and PNB, PNB MetLife.

"It empowers our people to forge stronger customer relationships and deliver true care – all part of our commitment to being a dependable partner in our customers' ‘Circle of Life.”

About PNB MetLife India Insurance Company Limited:

PNB MetLife India Insurance Company Limited (PNB MetLife) is one of the leading life insurance companies in India that combines the financial strength of MetLife, Inc. with the credibility of PNB, one of the India's oldest nationalized banks. PNB MetLife’s purpose, Milkar Life Aage Badhaein, is demonstrated through its customer-centric innovations and employee empowerment practices.

With a strong presence in 150 branches and access to customers in over 19,000 locations (as of March 31, 2024) through bank partnerships, PNB MetLife offers a comprehensive product portfolio covering Child Education, Family Protection, Long-Term Saving and Retirement. The Company has a wide range of protection and retirement products available through its sales channel of over 28,000 financial advisors and multiple bank partners and caters to over 521 group relationships in India.

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