National, XX, 2025: PNB MetLife India Insurance Company Limited (PNB MetLife), one of India’s leading life insurance companies, has announced an individual claim settlement ratio of 99.57% for FY2025, reflecting its continued focus on supporting policyholders and their families. The company’s group claim settlement ratio for FY 2025 also improved to 99.72%, up from 99.53% last year.

In FY2025, PNB MetLife processed 5,615 retail claims amounting to INR 431.35 crore and 8,419 group claims totalling INR 510.77 crore. Of these, 99.99% claims were settled within 30 days of receiving all required documents, while 95% were settled within a week and 33% within a single day.

Mahendra Munot, Chief Operations Officer of PNB MetLife, said, “At PNB MetLife, claims aren’t just transactions, they are moments that define our relationship with customers. We take great pride in supporting them when they need us most, and our 99.57% claims settlement ratio reflects this commitment. With the support of enhanced digital processes, we are able to deliver a faster, more seamless and empathetic experience. By standing shoulder to shoulder with our customers with speed, empathy and consistency, we are bringing our promise of ‘Milkar Life Aage Badhaein’ to life.”

The company’s claim settlement performance remains consistent across all age groups and product categories. Customers under 25 years of age benefited from a 100% claim settlement ratio, while all other age brackets-maintained ratios above 99%. Settlement ratios across Non-Par, Par, Protection, and ULIP products also remained above 99%, with retirement and annuity products achieving a perfect 100% settlement ratio.

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About PNB MetLife India Insurance Company Limited:

PNB MetLife India Insurance Company Limited (PNB MetLife) is one of the leading life insurance companies in India that combines the financial strength of MetLife, Inc. with the credibility of PNB, one of the India's oldest nationalized banks. PNB MetLife’s positioning, Milkar Life Aage Badhaein, is demonstrated through its customer-centric innovations and employee empowerment practices.

With a strong presence in 155 branches and access to customers in over 19,000 locations (as of November 30, 2024) through bank partnerships, PNB MetLife offers a comprehensive product portfolio covering Child Education, Family Protection, Long-Term Saving and Retirement. The Company has a wide range of protection and retirement products available through its sales channel of over 28,000 financial advisors and multiple bank partners and caters to over 521 group relationships in India.

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